Ryanair launches customer advisory panel

Ryanair launches customer advisory panel

Published on Friday, May 14, 2021

Ryanair is getting serious about enhancing its customer service delivery.

It is launching a new Customer Advisory Panel, inviting Ryanair customers from across Europe to share feedback and recommendations.

For the first Customer Advisory Panel meeting this autumn, successful applicants will be flown to Ryanair’s Dublin office to participate in a Customer Care event to help Ryanair improve its service.

Future Customer Advisory Panel meetings will take place in cities such as Madrid, Rome, Berlin and Warsaw.

Recommendations from the Panel will shape Ryanair’s 2022 customer improvements program, and is one of several customer care initiatives to be rolled out in 2021.

Applications must be submitted on Ryanair.com before 31 May  and successful applicants will be notified before 14 June.

Flights and hotel accommodation for panel members (and a partner) will be covered by Ryanair and panel members will have the opportunity to explore Dublin on their two-night trip.

Ryanair’s Director of Marketing & Digital, Dara Brady said: “We are excited to announce our first ever Customer Advisory Panel. We are determined to keep listening to our customers and improving our service to them.”


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